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Updated 4 months ago

Datasource not syncing correctly for a team member

At a glance

A community member added a SharePoint datasource to a Team form, and they are able to search the dropdown of an item. However, another team member sometimes searches for an item and cannot find it, requiring the first member to manually resync the datasource in their settings to update the records. The issue is that Team Forms checks for changes to the underlying list/document every few minutes, and the second user may be attempting to search for the record before it has finished downloading. Updates to the underlying list/file may have occurred days earlier, but the client will only start checking and downloading the records when the application is open in the foreground.

I added a datasource to Team forms and used the SharePoint datasource as one of the fields. I am able to search the dropdown of an item. However a team member sometimes searches for an item and would not find it. I have to manually resyn the datasource in his settings to have the records update. What might be the issue that cause it? Because i always have an updated record in my setting without the need to manually resyn while he does not.

Marked as solution

Hi Alex,

Team Forms will check for changes to the underlying list/document every few minutes. It's possible that the user has attempted to search for the record before it has had a chance to finish downloading.

> Note that updates to the underlying list/file may have occurred days earlier however the client will only start to check and download the records when the application is open in the foreground.

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Hi Alex,

Team Forms will check for changes to the underlying list/document every few minutes. It's possible that the user has attempted to search for the record before it has had a chance to finish downloading.

> Note that updates to the underlying list/file may have occurred days earlier however the client will only start to check and download the records when the application is open in the foreground.