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Updated 3 months ago

The submit animation confuses people.

At a glance

The community member's post describes an issue where users close the submission window before the upload is complete, causing problems in the workflow. The comments explain that this is difficult to avoid due to the long upload times for SharePoint submissions, especially with large attachments. The Team Forms application notifies users of a successful submission with a tick animation, and handles the upload as a background process to avoid blocking users. However, this can still cause confusion for users in offline or network-constrained environments where the upload may take hours or days. The community members are open to suggestions on how to better present this workflow to users while considering the constraints.



When submitting, most people see this big green circle and close the window.

But underneath that, the submission is still uploading for three or four more seconds.

Even if the submission doesn't complete properly, the workflow starts and messes everything up.

Until the submission is completely finished uploading, make sure the submission animation doesn't mislead people.

A
1 comment

Hi Muffins,

I can understand that this can cause confusion and unwanted side effects if the user closes the application before the upload completes. Unfortunately, what your describing is difficult to avoid due the following reasons:

  1. The upload of submission information into SharePoint can take a long time (possibly minutes if there are large attachments). By prevent any actions until the submission if fully uploaded (or force them to wait) could be a blocker to many customers who upload hundreds of daily submissions. Instead, Team Form notifies the user that they have submitted the form (with the large tick animation) and then handles the upload as a background process.

  2. Team Forms works offline. If a user is offline or in a network constrained environment it could be hours or days before the submission is fully uploaded to SharePoint. In those scenarios the users typically just wants to know they have successfully submitted. Not showing them, the success tick animation could cause additional confusion.

We are certainly open to suggestions on how this could be better present this workflow to the users, however i'm not sure the idea presented fully addresses/considers the constraints.