Hi Tom,

When a web browser crashes with an “out of memory” error, as shown in your screenshot, it is usually due to one of the following reasons. I highly recommend checking whether any of these apply to your forms or environment:

Large Data Sources: You may have a data source within one of your teams that is too large for the browser to handle. Check if any data sources are excessively large and consider reducing their size.
Oversized Form Content: If your form contains large embedded elements (e.g., an image that is hundreds of MBs), this could cause the browser to crash. Try reducing the size of any large media files or use .svg files as outline in our best practises guide.
JavaScript Issues: If the crash happens when opening a form, there may be custom JavaScript causing an infinite loop. Review any JavaScript you’ve added, and use console.log statements to check for unintended looping behavior.

Hi Erin,

I would say its mainly due to the large photos in our forms. However we require these photos as part of our Training Forms. Is there a way around this?

Tom

I've started compressing the image sizes. Also is there a way to Archive Forms? A way to stop them from being used and syncing every time

Erin Dwyer

Hi Tom,

Reducing the resolution of your images should help resolve the issue. It’s likely that the current images are excessively large, and the added file size may not provide any noticeable quality improvements for your users.

Alternatively, you could upload your high-resolution images to a hosting provider and use a public link to display them via the HTML component. The following HTML snippet should work:

HTML / XML

Copy

<img src=\"insert_url_to_hosted_image\" alt=\"Some alternative text\">

Regarding archiving forms, you might consider unpublishing the form until you’ve resolved the issues. This will prevent it from syncing for users with a responder role.

Team Forms Crashing